ARTICLES

In today’s data-driven business environment, most organizations track something. Reports are generated, dashboards are built, and spreadsheets are shared. But too often, companies confuse metrics with Key Performance Indicators (KPIs),—and that confusion leads to...

In today’s competitive landscape, organizations of all sizes face increasing pressure to operate more efficiently, deliver higher-quality service, and remain adaptable in the face of rapid change. For industries with tight margins, such as security, janitorial,...

In a recent article, we explored the concept of “isms”—the memorable sayings that highlight habits, patterns, and mindsets that hold companies back from becoming more efficient. These reminders are especially valuable for businesses operating on tight margins, such as...

Many of us have heard the well-loved “Grandma’s Pot Roast” story: for generations, the women in a family cut off the ends of the pot roast before cooking it. When asked why, the answer was always the same: “Because Grandma always did it that way.” Eventually, someone...

Every family has its memorable characters—the people whose wisdom, humor, or blunt observations stick with us long after the moment has passed. In my family, those voices belonged to my father, Dick, and my grandmother, Betty. Their colorful sayings, or “isms,” left a...

Many leaders rely on sayings or guiding phrases (aka “isms”) to help crystallize important operational lessons. Over time, these principles become shorthand for identifying inefficiencies or outdated thinking. In previous articles, we explored several of these common...

In many organizations with distributed workforces—especially in industries like janitorial services and security—weekly scheduling is often seen as an administrative necessity. For some, the mindset is simple: “I’m doing payroll.” The process becomes a task of...

Growing pains are universal in business. Processes and procedures that once worked effectively in the earliest stages of a company’s development often become strained as volume increases and demand multiplies. In a small organization, manual tasks, informal workflows,...

At a conference I attended, one of the speakers asked, “What do you use a paper clip for?” Everyone in the room responded, “To hold papers together.” Pretty obvious answer. He then asked what other ways people had used paper clips. Responses ranged from picking a lock...